PROPERTY SERVICES TEAM
Contact our Property Services Team for: Maintenance issues, gas administration, concerns and feedback around our external contractors and general repair issues.
Contact our Property Surveyor for: Fire safety concerns, aids and adaptations and planned works and general information regarding inspections.
NEIGHBOURHOOD SERVICES TEAM
|Contact our Income Recovery Officer and Senior Income Recover Officer for: paying your rent, service charges and sundry account debts, re-ordering Allpay cards, setting up direct debits & standing orders.|
You can pay your rent via:0844 557 8321or via any paypoint
|Contact our Tenancy Management Officers for: Changes to tenancies or people living within the property, anti-social behaviour, estate services – cleaning & gardening.|
Please refer to communal notice boards to find out who your personal Tenancy Management Officer is or call in and ask.
|Contact our Tenancy Management Administrator for: Information on transfers, mutual exchanges, downsizing incentive payments & parking permits.||020 8633 8786|
|Contact our Debt & Welfare Advice Officer: Assistance with advice on Money Matters, budgeting and referrals for specialist welfare and debt advice, help with on line Housing Benefit and Universal Credit claims.||020 8633 8767|
INTENSIVE HOUSING SERVICES TEAM
|Contact our Tenancy Management Officer for: Tenancy issues, sign ups, anti-social behaviour and rent arrears.||020 8633 8761 / 8755 / 8760|
|Contact our Housing Management Assistants for: Information on scheme visits, health & safety checks and communal firstname.lastname@example.org / for individual contact numbers please refer to the notice board|
|Contact our Intensive Management Assistant for: Any welfare concerns, referrals to a support provider and sign posting to other external email@example.com / for individual contact numbers please refer to the notice board|
COMMUNICATIONS & CUSTOMER INVESTMENT TEAM
|Contact our Communications & Marketing Officer for: Information on the website, newsletters, annual report or social media.|
Link to website to receive electronic newsletter
|Contact our Customer Investment Officer for: Information on residents’ surveys and consultations, the Resident Scrutiny Panel and updates on complaints.||020 8633 8735|
|Contact our Customer Investment Administrator for: Reporting complaints, youth events, work related programmes and the Presidents Fund.|