PROPERTY SERVICES TEAM | CONTACT |
Contact our Property Services Team for: Maintenance issues, gas administration, concerns and feedback around our external contractors and general repair issues. | |
Contact our Property Surveyor for: Fire safety concerns, aids and adaptations and planned works and general information regarding inspections. |
NEIGHBOURHOOD SERVICES TEAM | CONTACT |
| Contact our Income Recovery Officer and Senior Income Recover Officer for: paying your rent, service charges and sundry account debts, re-ordering Allpay cards, setting up direct debits & standing orders. | You can pay your rent via: or Via debit or credit card by calling: 0844 557 8321or via any paypoint |
| Contact our Tenancy Management Officers for: Changes to tenancies or people living within the property, anti-social behaviour, estate services – cleaning & gardening. |
Please refer to communal notice boards to find out who your personal Tenancy Management Officer is or call in and ask. |
| Contact our Tenancy Management Administrator for: Information on transfers, mutual exchanges, downsizing incentive payments & parking permits. | 020 8633 8786 |
| Contact our Debt & Welfare Advice Officer: Assistance with advice on Money Matters, budgeting and referrals for specialist welfare and debt advice, help with on line Housing Benefit and Universal Credit claims. | 020 8633 8767 |
INTENSIVE HOUSING SERVICES TEAM | CONTACT |
| Contact our Tenancy Management Officer for: Tenancy issues, sign ups, anti-social behaviour and rent arrears. | 020 8633 8761 / 8755 / 8760 |
| Contact our Housing Management Assistants for: Information on scheme visits, health & safety checks and communal repairs | hma@ccha.biz / for individual contact numbers please refer to the notice board |
| Contact our Intensive Management Assistant for: Any welfare concerns, referrals to a support provider and sign posting to other external services. | ihm@ccha.biz / for individual contact numbers please refer to the notice board |
COMMUNICATIONS & CUSTOMER INVESTMENT TEAM | CONTACT |
| Contact our Communications & Marketing Officer for: Information on the website, newsletters, annual report or social media. |
Link to website to receive electronic newsletter |
| Contact our Customer Investment Officer for: Information on residents’ surveys and consultations, the Resident Scrutiny Panel and updates on complaints. | 020 8633 8735 |
| Contact our Customer Investment Administrator for: Reporting complaints, youth events, work related programmes and the Presidents Fund. |