Who does what at ‘CCHA’?

PROPERTY SERVICES TEAM

CONTACT

Contact our Property Services Team for: Maintenance issues, gas administration, concerns and feedback around our external contractors and general repair issues.

020 8633 8783 / 020 8633 8771

Maintenanceinbox@ccha.biz

Download the repairs app via iTunes

Download the repairs app via Google play store>

Contact our Property Surveyor for: Fire safety concerns, aids and adaptations and planned works and general information regarding inspections.

020 8633 8788 / 020 8633 8780

NEIGHBOURHOOD SERVICES TEAM

CONTACT

Contact our Income Recovery Officer and Senior Income Recover Officer for: paying your rent, service charges and sundry account debts, re-ordering Allpay cards, setting up direct debits & standing orders.

020 8633 8768 / 020 8633 8773

income@ccha.biz

You can pay your rent via:

The customer portal

or Via debit or credit card by calling: 0844 557 8321or via any paypoint

Contact our Tenancy Management Officers for: Changes to tenancies or people living within the property, anti-social behaviour, estate services – cleaning & gardening.

020 8633 8784 / 020 8633 8785

Please refer to communal notice boards to find out who your personal Tenancy Management Officer is or call in and ask.

Contact our Tenancy Management Administrator for: Information on transfers, mutual exchanges, downsizing incentive payments & parking permits.020 8633 8786
Contact our Debt & Welfare Advice Officer: Assistance with advice on Money Matters, budgeting and referrals for specialist welfare and debt advice, help with on line Housing Benefit and Universal Credit claims.020 8633 8767

INTENSIVE HOUSING SERVICES TEAM

CONTACT

Contact our Tenancy Management Officer for: Tenancy issues, sign ups, anti-social behaviour and rent arrears.020 8633 8761 / 8755 / 8760
Contact our Housing Management Assistants for: Information on scheme visits, health & safety checks and communal repairshma@ccha.biz / for individual contact numbers please refer to the notice board
Contact our Intensive Management Assistant for: Any welfare concerns, referrals to a support provider and sign posting to other external services.ihm@ccha.biz / for individual contact numbers please refer to the notice board

COMMUNICATIONS & CUSTOMER INVESTMENT TEAM

CONTACT

Contact our Communications & Marketing Officer for: Information on the website, newsletters, annual report or social media.

020 8633 8734

Link to website to receive electronic newsletter

Contact our Customer Investment Officer for: Information on residents’ surveys and consultations, the Resident Scrutiny Panel and updates on complaints.020 8633 8735
Contact our Customer Investment Administrator for: Reporting complaints, youth events, work related programmes and the Presidents Fund.

020 8633 8736 / citeam@ccha.biz

Make a complaint