If you are seeking financial advice on issues such as arrears or the Welfare Reform or would like details on how to contact our benefits or debt advisors, please click here.

The money you pay is broken down into two different categories:

Rent means the money you pay CCHA for the use of your flat or your house.

Service Charge means the money you pay us for services to your particular home or estate and are not the same for every property.

Ways to pay:

You are responsible for making sure you can pay your rent and service charges by their due date, as per your tenancy agreement.

Customer Portal – You can now pay your rent online by signing up the CCHA ‘Customer portal’ For more information on how to use the sign up to the customer portal, please download the ‘How to’ Guide here

Direct Debit – We can set up a Direct Debit for you over the phone on: 0800 054 6710 or, at your request, we will send you a direct debit form for you to fill out and return to us.

Standing order – At your request, we will send you a standing order form to fill out and return to your bank. Contact us on:  0800 054 6710 to request a form.

Rent card – If you already have a rent card, you can pay at any pay point. Always keep your receipt as proof of payment. If you do not have a rent card, we can order one for you: this will take 3-5 working days to arrive.

Debit card – We can take rent payments over the phone and send you a receipt in the post or via e-mail.

Internet/AllPay – If you have a rent card, you can log onto

Internet banking transfer – You can transfer the money directly to us – our bank details are:

Bank: NatWest
Sort Code: 605001
A/C Number: 10306706

What you can do over the phone:

Please ring Customer Services on: 0800 054 6710 if you would like to:

• Pay by Direct Debit
• Pay by debit card
• Request a Direct Debit/standing order form
• Order a new rent card


Helpful Advice Leaflets:

We have created a range of leaflets to provide you with advice on a range of financial matters, these can be found here;

Money matters: benefits leaflet

Money Matters: Debt Leaflet

Money Matters: Rent Leaflet


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