If you are finding it hard to cover your outgoings or make your money stretch throughout the month, please contact us to arrange an appointment to discuss your options.
If you need assistance with filling in benefit application forms, please contact Sharon Mortimer, our Income Officer, on: 020 8633 8768.
Money & benefit advice
Think you may be entitled to benefits? Use the benefits calculator and see what benefits you may be eligible for – click here: Benefits Calculator
Universal Credit (UC)
If you are receiving either Universal Credit or Housing Benefit, please let them know about the rent increases coming into action from 1st April.
All changes need to be made once they have happened (i.e. after the rent has changed in April). Residents on UC will need to report on their UC account the date of change.
Universal Credit: One week of unpaid rent (2019)
Universal Credit is currently calculated by multiplying the weekly rent by 52 and then dividing by 12. However, this year there are 53 Monday’s, which means that by Universal Credit’s calculations there will be one week of rent not covered by UC. The DWP are currently assessing how to manage this, but as it currently stands, you will need to budget for one week of unpaid rent by UC.
We would suggest an additional payment of £5 extra per week or £22.08 extra per month into your rent account to cover the cost of this additional week.
What if the DWP decide to fund the additional week?
- If your account is in arrears or not in advance of payments, your additional payment will be used to clear any arrears and bring your account in line with your tenancy agreement.
- If your payments exceeded your rent charges, your account will go into credit or you can request a refund from our income team.
Reporting rent/service charge changes to UC:
Click here for a step by guide on reporting rent changes to UC
If you have any questions, please contact our income recovery officers:
Sharon Mortimer: SharonM@ccha.biz
Suzanne Hann: SuzanneH@ccha.biz
Helpful Advice Leaflets:
We have created a range of leaflets to provide you with advice on a range of financial matters, these can be found here;
For any other queries, please contact our Income Team on: 020 8633 8768/8773 or email: firstname.lastname@example.org.