Frequently Asked Questions


Your Data

Why do CCHA hold information about members of my household and whom will they share it with?

We offer many different services, so the types of information we collect are varied. Some examples of information we collect are name, address, date of birth, ethnicity, income details etc.

All the information you provide is made safe and secure in accordance with the Data Protection Act. It will be used to update your records and will be securely stored on our computer system and paper based filing systems. Where necessary, we will share relevant information with third parties.


What do I do if I want to see what information CCHA holds on me?

Individuals have a right to see personal data that we hold about them if they make a “subject access request” to:

Kirsty Pettman, Business Support Manager
6th Floor, Norfolk House
Wellesley Road,
Croydon CR0 1LH

We charge a fee of £10 for such requests.

We will require proof of ID before we give this information to you, as we need to make sure we protect individual’s data and do not share it with unauthorised third parties. By law, we have 40 days to respond to this request.


Where can I get more information?

The Information Commissioner’s Office overseas data protection legislation in England. Find out more about your rights by visiting their website here:


What is Customer Profiling?

One of the things we want to do is to improve the way in which we deliver our services to our customers. To help us build an accurate picture of the people who live in our homes, we need to obtain the correct information about you. This information is referred to as customer profiling.

Obtaining this information may help us to provide hearing loops, translate documents and send out relevant information that interests you and so much more.

If you would like to find out more about customer profiling, please contact the Customer Investment Officer, on: 020 8633 8735 or email:


Why has CCHA asked for personal information?

CCHA has a duty to protect the personal information we hold on our residents. When you phone in to our offices to request information regarding y our tenancy, we will need to ask you a series of questions to verify you are who you say you are.

The questions will relate to everyday information we hold about your home and tenancy.

If you visit our head office and request information, you will be asked to provide identification before we can help you.  This is also to ensure we are talking to the right personal before releasing any personal information.

If you’d like to know more about how we handle requests for personal information, please contact at:

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