Frequently Asked Questions

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Your Data


Why do CCHA hold information about members of my household and whom will they share it with?

We need to collect, process and store personal information about you and other household members  in order to operate as a registered provider of housing and deliver efficient and effective services.  Further details about how we process your data including the legal basis and type of information we hold is in our privacy statement, which we can be found in the useful documents section of our website.

All the information you provide is held in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.  Your data will be treated fairly and lawfully. We will ensure that it is: processed for limited purposes;  kept up-to date and accurate,  only kept for as long as it is needed and kept secure.

What do I do if I want to see what information CCHA holds on me?

Individuals have the right to see personal data that we hold about them.  This can be done by making a “Subject Access Request” to

Sara Kortenray

Data Protection Officer

020 8633 8723 / SaraK@ccha.biz

 

We will require proof of ID before we give this information to you, as we need to make sure we protect individual’s data and do not share it with unauthorised third parties. By law, we have 30 days to respond to this request.

 

Where can I get more information?

The Information Commissioner’s Office overseas data protection legislation in England. Find out more about your rights by visiting their website here: https://ico.org.uk/for-the-public/

 

What is Customer Profiling?

One of the things we want to do is to improve the way in which we deliver our services to our customers. To help us build an accurate picture of the people who live in our homes, we need to obtain the correct information about you. This information is referred to as customer profiling.

Obtaining this information may help us to provide hearing loops, translate documents and send out relevant information that interests you and so much more.

If you would like to find out more about customer profiling, please contact the Customer Investment Officer, on: 020 8633 8735 or email: customers@ccha.biz

 

Why has CCHA asked for personal information?

CCHA has a duty to protect the personal information we hold on our residents. When you phone in to our offices to request information regarding y our tenancy, we will need to ask you a series of questions to verify you are who you say you are.

The questions will relate to everyday information we hold about your home and tenancy.

If you visit our head office and request information, you will be asked to provide identification before we can help you.  This is also to ensure we are talking to the right personal before releasing any personal information.

If you’d like to know more about how we handle requests for personal information, please contact at:  customers@ccha.biz

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