Frequently Asked Questions


Planned maintenance programme

What is planned maintenance?

Our vision is proudly delivering excellent homes and services to our customers and communities. This means providing the best possible homes and services to our residents in the most sustainable way. We keep our homes in a good condition through our annual planned maintenance programme. Planned maintenance is the name we give to the replacement or repair of certain building components, which includes the replacement of kitchens and bathrooms, electrical rewiring and decoration.


How does CCHA select properties for planned maintenance works?

Every year, we survey a large number of our homes to collect information on their type, age, condition and structure. This information is used to plan and prioritise which homes need to have planned maintenance works first, as well as to determine what type of works are required. If you are due a Planned Works Survey, we will write to you explaining what will happen, when it will take place and who you can contact if you have any questions.


How will I know if my property has been selected for planned maintenance works?

If you are included in the planned works programme we will then write to you in March to tell you the works we will carry out, the name of staff member who will support you through the process and, if known, the appointed contractor. If you are not included we will write to you to confirm this.


What happens next?

As mentioned above we will aim to write in March of each year to those residents who are to be included within the next financial year’s planned maintenance programme. Our contractors are then responsible for programming the number of homes which will receive works each month within that financial year. Any such programmes are subject to change, therefore our contractors will typically write to residents four weeks before any proposed works begin, followed by a further letter two weeks before any proposed works to your home.


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