Frequently Asked Questions


Lock & Keys

I have locked myself out of my property can CCHA change the locks?

Unfortunately, it is the resident’s responsibility to get the locks changed. Please ensure you contact a reputable local locksmith.

I have lost my keys and need to order a new set – how do I do this?

To order replacement keys please contact Beverley Rennie, our Property Services Assistant, on: 020 8633 8771 or email: with your key code (if known).

Alternatively, you can contact Customer Services on: 0800 054 6710.

Each key costs £8.50 – please bring exact monies when coming to collect, as we do not carry change.


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