Frequently Asked Questions

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Gas Repairs & Boiler Queries

I think I can smell gas – what do I do?

If you smell gas, think there is a gas leak or have reason to suspect the presence of carbon monoxide, you should:

Call the GAS EMERGENCY NUMBER IMMEDIATELY ON: 0800 111 999.

• Turn off the gas supply at the meter
• Open any windows and doors
• Avoid using any electrical switches
• Put out all naked flames

I need to report a gas or heating related issue – who do I contact?

For any gas or heating related queries or to report a boiler repair, please contact Smith & Byford on: 0800 169 7703 or 0208 652 7016.

I don’t know how to use my boiler – can someone come out to show me how?

For a demonstration on how to use your boiler, please contact Smith and Byford on 0800 169 7703 or 0208 652 7016.

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