Frequently Asked Questions


How can I make a formal complaint?

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Fire Safety: Stay put

The safety of our residents is our number 1 priority. Here you'll find information on our stay put policy and how to remain safe in the event of a fire.

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Gas Repairs & Boiler Queries

I need to report a gas or heating related issue - who do I contact?

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Help with Window Related Issues

Help with window related issues.

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Home Contents Insurance

We can help our residents obtain home contents insurance easily and at an affordable price.

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Lock & Keys

To order replacement keys please contact our Property Services Assistant.

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Mutual Exchanges

I have found someone who has agreed to mutual exchange - what do I do now?

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Parking Permits

For any parking-related queries.

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Do I need to have permission to have a pet?

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Planned maintenance programme

This programme indicates if your home is due any major works such as a Kitchen or Bathroom replacement over the next five years.

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Rent Payments

How to pay rent and other related queries.

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Support Services

We provide intensive housing services to selected schemes as well as partnering with agencies who provide direct support for our supported schemes.

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The Cyclical Maintenance Programme

What is the Cyclical Maintenance Programme and why does it happen?

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Before you request to be placed on our transfer list, please ensure that you are a CCHA resident and that CCHA is your landlord.

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Your Data & GDPR

All the information you provide is made safe and secure in accordance with the Data Protection Act.

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