Address, contact numbers and email

CCHA, 6th Floor, Norfolk House, Wellesley Road, Croydon CR0 1LH.
Main Switchboard020 8680 7532
Fax Number:  020 8688 5316
Freephone:  0800 054 6710
If you are a Minicom user, please dial our Minicom line on: 020 8667 1136.

If you need something translated into another language, please see below.

Need help?

Opening hours: 9am – 5pm

Calls are recorded for monitoring and quality purposes. Please be advised that calls to CCHA may be recorded for monitoring and quality purposes only.
If you require any further information please contact the Business Support Team on:  020 8680 7532 or email


If English is not your first language, please dial our switchboard and we can put you in touch with an interpreter though Languageline Services: 020 8680 7532.


To report a repair, please call Gilmartins on their freephone number: 0800 056 7068 or email:
For gas servicing enquiries,  please call Smith & Byford on: 0800 169 7703 or or email:

For more information about repairs and maintenance, please click here.

How to find us

6th Floor Norfolk House, Wellesley Road, Croydon CRO 1LH.
Our Office is located on Wellesley road near the junction with George Street. We are immediately next to the Travelodge. There is a lift which will take you up to the 6th floor.

If you are visiting us by car, please use the postcode: CR0 1XG for your Sat Nav.

For a map to our offices, please click here.

For full details on how to find us via train, tram, bus and car, please click here.

Mobility access

Please note, there is mobility access available at the rear of the building (Wellesley Court Road, beside the rear Travelodge entrance).  Please call customer services on: 020 8680 7532 if you require further assistance with your visit to our offices.

Find us on social media

Facebook: CCHAHousing
Twitter: @OfficialCCHA

Errors on the website

If you spot any errors on our website, please contact Charlene Grant, our Communications and Marketing Officer, on: 020 8633 8734 or email:

Contact us


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