Frequently Asked Questions

Bulk Furniture

Need help with unwanted furniture?

Find out more

Complaints

How can I make a formal complaint?

Find out more

Fire Safety: Stay put

The safety of our residents is our number 1 priority. Here you'll find information on our stay put policy and how to remain safe in the event of a fire.

Find out more

Gas Repairs & Boiler Queries

I need to report a gas or heating related issue - who do I contact?

Find out more

Home Contents Insurance

We can help our residents obtain home contents insurance easily and at an affordable price.

Find out more

Housing For Older Residents

You have to be 55 years or older to be eligible for housing for older persons.

Find out more

How Do I Get A Home?

We have an agreement with the Croydon and Sutton local authorities.

Find out more

Lock & Keys

To order replacement keys please contact our Property Services Assistant.

Find out more

Mutual Exchanges

I have found someone who has agreed to mutual exchange - what do I do now?

Find out more

Parking Permits

For any parking-related queries.

Find out more

Pets

Do I need to have permission to have a pet?

Find out more

Planned maintenance programme

This programme indicates if your home is due any major works such as a Kitchen or Bathroom replacement over the next five years.

Find out more

Rent Payments

How to pay rent and other related queries.

Find out more

Support Services

We provide intensive housing services to selected schemes as well as partnering with agencies who provide direct support for our supported schemes.

Find out more

The Cyclical Maintenance Programme

What is the Cyclical Maintenance Programme and why does it happen?

Find out more

The handyperson service

What is the handyperson service and who can access it?

Find out more

Transfers

Before you request to be placed on our transfer list, please ensure that you are a CCHA resident and that CCHA is your landlord.

Find out more

Windows

Help with window related issues.

Find out more

Your Data

All the information you provide is made safe and secure in accordance with the Data Protection Act.

Find out more