What happens to your views?

All the comments and survey results from CCHA's residents are collected and put into a report; both good and bad; nothing is left out. The report includes pie charts from the 'Your View' surveys showing how CCHA has performed in the different areas of its service, this includes a rating on whether CCHA resolved your query first time and how friendly, professional and knowledgeable our staff or contractors were. Even the lists of additional comments residents or customers have given us are included.

Every three months the managers and staff within CCHA sit down to reflect on and discuss the results. The outcomes of these meetings can help CCHA resolve problems and plan improvements to its services. The name of this regular meeting is the 'Value 1 Forum' - in direct reference to the first of CCHA's values: Listen and Learn and is the means by which CCHA dedicates time to listen to and learn from your views.

You said... We did...

Below are some examples of the feedback or comments you gave about our service and what we did about them.

Once repairs are carried out someone from your offices should visit to see the work.

We currently post inspect approximately 15% of repairs, if you would like a post inspection this can be arranged.

Although I was happy with the response to my complaint I was dismayed at the length of time it took CCHA to help us initially.

Since this feedback was given training has been provided to staff and a protocol has been developed to improve our performance on resolving complaints at the earliest stage possible.

In the communal area the noticeboard needs lowering so that wheelchair users can view the information.

The caretaker has since adjusted the height of the noticeboard and also lowered one of the rotary dryers.

To save money on postage why can't things be collected and delivered by the Sheltered Housing Officer?

Every regular mail out of letters or material from Norfolk House are now hand delivered to Sheltered and Supported schemes by the Supported Housing Officer.

The bin store areas should be cleaned more thoroughly.

It has been built in to the new contract with Wealdens that the bins and bin store areas are cleaned on a quarterly basis.

The gardening team only cut the grass and trim the bushes and we are overun with ivy.

In addtion to grass cutting our new contract with Wealdens covers removal of weeds from beds and paths, pruning and removal of litter and dead leaf material.

Help contribute to the next results by giving us your views.