Paying Your Rent

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Rents

CCHA sets its rent according to the government's rent policy. This says that rent must be based on market (Estate Agent) value of your home and the average income of working people living in the same area in this case, London. The number of bedrooms, and the amenities of your home have an influence on the calculation. The association has little choice on how rents are set and are checked by the Housing Corporation who is responsible for checking that Housing Associations in general obey the law and run themselves properly.

The money you pay is broken down in two different categories:

'Rent' is used to mean what you pay towards the general services provided by CCHA.

Service Charges' is used to mean the charges for services, which apply to your particular home or estate and not generally for all CCHA residents. For example, communal garden maintenance, rubbish clearance, tree surgery, landscaping, communal cleaning and security systems.

Those on new tenancy agreements will find that their rent review date will be on the 1st of April in any year depending when the agreement was signed. For those who have been resident with CCHA for some time, made on an old style tenancy, then the rent review date remains the anniversary of the tenancy start date.

Ways to Pay

• Allpay.net
• Direct Debit – payable weekly, fortnightly, four weekly or monthly. Complete a Direct debit form and return to CCHA
• Standing Order – payable at any interval. Please contact CCHA or your own bank for details
• At any paypoint – please contact CCHA for a rent card if you do not already have one. See paypoint locator for a list of outlets near you.
• Telephone 08445578321 for 24 hour automated services
  

Rent Arrears

It is vital that you keep up your rent payments. Your home is at risk if you do not. The association has very strict policy that if you are four weeks in arrears then Notice of Seeking Possession / Notice Requiring Possession will be served on you.

If for any reason you cannot pay your rent or if your rent is likely to be late, let us know straight away so that we can prevent the arrears building up. Our staff have experience of advising residents on financial problems, especially with regard to welfare benefits which you may be able to get to help you.