How to tell us what you think
Listening and Learning
CCHA recognises that listening to, and learning from your views is an excellent way to improve our services. We can also benefit by hearing about things we have done well or if a member of our staff has provided a particularly excellent service. Because your views are important to us we aim to provide as many opportunities as possible for you to tell us how you think we are doing and to give us your ideas, suggestions and compliments.
Survey Cards
Should you choose to give us your views using our survey cards you could win £25 worth of vouchers. To complete a card, please select from the following services:
View the latest results from the "Your View" cards.
How else can I give my comments?
You can also give us your views, ideas or compliments in other ways:
- by emailing comments@ccha.biz
- in person at our reception desk or by telephoning customer services
- by filling out the suggestions form below
- you can also comment on our customer servive by filling out the electronic survey keypad at reception
- at meetings and residents' conferences
- through our complaints procedure
Please tell us your suggestions and ideas
This section is provided to give you an opportunity to put forward ideas that will help us to improve our services. Simply complete the boxes below and click on 'SEND', this will e-mail directly to us. We will reply to your suggestion within 10 days and we will publish the results of all suggestions received on an annual basis.
Complaints
We at CCHA aim to provide a responsive, high quality service to our tenants, applicants, users or agencies with whom we work. Whilst we make every effort to do this, we recognise that there may be times when you may feel dissatisfied with the service that you have received. When this happens, we would like to know, so that we can try to put the matter right.
This guide tells you under what circumstances you can make a complaint to CCHA and how you should go about doing so.
If you would like more information about our complaints procedure or would like to contact us to make a complaint please call our complaints officer Nicola Bamforth on 0208 633 8730 or email complaints@ccha.biz or you can use the feedback form above, just select "complaints" from the drop down box.
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